SupplyShift: Why We Invested

By Tasha Seitz and Chris Wu

Companies are increasingly shifting to responsible sourcing policies. This is due to multi-stakeholder pressures from consumers, investors, NGO’s, and employees, as well as a growing awareness that active management of social and environmental issues in supply chains can decrease risk and create new opportunities.

Deloitte estimates the market for responsible supply chain tools will reach $2.7 billion over the next five years. However, 65% of procurement leaders say they have limited or no visibility beyond their tier 1 (direct) suppliers. Information they do have is often siloed in legacy systems or in unwieldy spreadsheets. Buyers need a system that supports multi-tier networks, provides superior data management and visibility through transparent reporting, benchmarks supplier performance, and facilitates engagement so that suppliers follow-through and act to make business improvements.

Solution

SupplyShift is a supply chain ESG (environmental-social-governance) data management platform enabling customers to trace, assess and manage impacts in their supply chains. It helps buyers efficiently and securely gather and analyze data about supplier performance to any level in their supply chain. SupplyShift’s platform streamlines the process of engaging the supply chain, giving buyers an end-to-end view of supplier sustainability performance. Through its focus on collaboration and shared value, the technology helps buyers and their suppliers make the fundamental shift from simple data management and reporting to active supply chain improvement. It delivers insights that enable buyers to elevate sustainability as a factor of purchasing, risk management, and overall business resilience. The SupplyShift platform makes it seamless to gain the insight needed for a more responsive, responsible, and productive supplier network.

Why We Invested

We believe that SupplyShift’s platform will enable buyers to proactively engage, understand, and improve supplier ESG performance, in turn creating a virtuous cycle that will drive sustainability throughout global supply chains. SupplyShift has demonstrated the ability to sell to large buyers, like Walmart and The Sustainability Consortium. The team also has deep subject matter expertise; the co-founders Alex Gershenson and Jamie Barsimantov both have PhD’s in Environmental Studies and have over 12 years of professional experience in the space as the co-founders of EcoShift, an environmental and sustainability focused consulting company.

Impact

Responsible sourcing plays a key role in ensuring the long-term sustainability of businesses. Global production and use of food and consumer goods accounts for more than 80% of water usage and 67% of tropical forest loss globally, and more than 75% of the greenhouse gas (GHG) emissions associated with many industry sectors come from their supply chains. An EY survey of UN Global Compact participants ranked supply chain practices as the biggest challenge to improving their sustainability performance. In order for companies to address environmental and social issues such as deforestation, human rights, and animal welfare, they must know where their inputs come from and how they are produced. SupplyShift has an opportunity to shift the level of transparency and engagement industry-wide.


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Working at a Women-Led Fund: A Man's Perspective

By Roger Liew

One of my favorite management books is Patrick Lencioni’s The Five Dysfunctions of a Team. The easiest dysfunction for a team to address is “Fear of Conflict”, described as, “…people spending inordinate amounts of time and energy trying to avoid the kind of passionate debates that are essential to any great team.” In my past operating roles, “healthy debate” was considered a sign of high team performance. And in the teams I was a part of, I heartily jumped into disagreements like a gladiator preparing for battle. Unfortunately, I would seldom “..emerge from heated debates … with an eagerness and readiness to take on the next important issue.” Instead, I felt worn out and beat up but told myself it was all in the service of avoiding team dysfunction.

About a month after I joined Impact Engine, I disagreed with my partners about a prospective investment. I just couldn’t get comfortable with the company’s growth strategy and I steeled myself for the coming debate. I prepped my arguments and breathlessly rattled them off. I tensed up preparing for the counterpunch. One of my partners simply said, “I can see how you arrived at that conclusion.” Stunned, I thought, that’s not how things are supposed to go.

Since then, we’ve had many passionate debates but they are always about getting to the right answer and not about who’s winning or who’s losing. One of Impact Engine’s key demographic differences is that we’re a women-led firm (and have a women-led board). As the sole man among the partners (a rarity in investment firms), I’ve observed that how we resolve differences is different from every previous position I’ve held; all of those were with teams led by men.

Aside from how we settle arguments, there are many other differences I’ve noticed. Our talent pipeline for both full-time and intern employees tend to have even gender representation. In the 2019–2020 academic year and this summer, we’ve had 12 MBA interns with 6 women and 6 men. When I spoke to our summer interns, one surprising thing to several of the interns was how flat our team feels when discussing deals. Interns and associates were encouraged and expected to weigh-in on potential investments. Another noticed that secretarial tasks, from note taking to scheduling events, were shared up and down the organization.

All of our partners have families with working spouses and school-aged children. This is also different from most leadership teams I’ve experienced, where it was more typical to have a spouse managing the household. At Impact Engine, we understand that there’s a need for balance and there’s no stress when we schedule meetings around school or other personal events. Not having to worry about what your coworkers think of your commitment to work because of family priorities like soccer games allows me to do my best work.

45% of our investments have had at least one woman founder. It’s not something we set out to do but it is an outcome we are proud of. It’s substantially different from the industry norm and it shows that those investments are out there.

All of these observations have made it apparent to me that greater diversity of leadership naturally leads to greater diversity of thought and outcomes. In addition to gender diversity, we are doing well on diversity of professional backgrounds, which greatly adds to our breadth of understanding of industries and deals.

When it comes to racial diversity in our portfolio, we are proud to exceed industry averages, with 27% of our portfolio companies having at least one non-white founder (including 9% Black and 4% Latinx), but we need to do better. While we do make it a priority to include racially diverse candidates when hiring for full-time roles, those positions don’t come up very often. Our intern recruiting process represents an area where we can effect change more quickly; we are actively seeking underrepresented candidates. We are also working to diversify our board. In the meantime, we’ve redoubled our efforts to source early stage companies founded by members of underrepresented racial groups, through building and strengthening additional sourcing connections.

I believe that the diversity of our team has been core to our strength as a firm. We have had several spirited debates about how we can do better to reflect racial diversity in addition to gender diversity in our team, our investments, and our portfolio companies. We will continue to push each other to raise the bar, even when it makes us uncomfortable. I like to think that we would make Patrick Lencioni proud.


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Afresh: Why We Invested

By Elizabeth Coston McCluskey and Tasha Seitz

Global grocery spend is approximately $7.5 trillion annually, and sales of fresh products (produce, meat, seafood, bakery) are rising as a percentage of that spend. Just under half of a shopper’s cart consists of fresh products. However, existing technology solutions focus on “middle of the store” non-perishable items. Because fresh food is perishable, non-uniform, and merchandised in an extremely dynamic fashion it is difficult for stores to predict and manage their inventory. This leads to 10+% “shrink”, or waste, in fresh categories. Produce waste alone is estimated to cost $10B a year in the US and close to $100B / year globally. In addition, significant (harder to quantify) waste occurs in consumer households due to food spending excessive time in the supply chain — losing precious days of shelf life that could be given to consumers. With supermarkets’ thin net margins of 2–4%, they are looking for solutions to help them reduce waste and improve profits.

Solution

Afresh’s AI-powered software enables department managers to generate waste-minimizing and profit-maximizing order quantities for items in fresh departments. The company’s machine learning model takes into account factors that drive demand such as weather, day of the week, mix of items in store, promotions, and competitive activity. It also accounts for supply considerations such as shelf capacity, shipment frequency, and existing inventory. Afresh’s tablet-based app guides the manager through an ordering workflow for each item, whereas they had previously ordered based on the produce department manager’s best guesses recorded using pen & paper. Afresh is currently serving produce departments, with plans to support meat and food service in the near term, and distribution centers in the future.

Why We Invested

Afresh has demonstrated the ability to sell to large, regional chains including Fresh Thyme, headquartered in Chicago. Early customers are committing to chainwide rollouts, with expansion from produce departments into meat and bakery products. Leaders in the industry have validated Afresh’s solution, and are demonstrating their support by investing in this round. In addition to a sizable market opportunity estimated at over $10B per year, we believe there is substantial impact potential, and the team has a strong commitment to impact.

In these challenging times, we are critically examining the potential impact of the COVID crisis on both our portfolio companies as well as new investments, and we believe that Afresh will continue to be a valued solution in the event of a protracted recession. We expect grocery retailing to see steady demand through difficult economic times. Because Afresh enables grocers to reduce waste and thereby increase profitability, we believe the company has the potential to improve the financial health of grocers during a downturn in the economy. Current customers are pushing to accelerate their deployment of Afresh’s solution, which is a positive indication of the company’s value and potential.

Impact

Food waste in the US consumes 21% of all freshwater, 19% of all fertilizer, 18% of cropland and 21% of landfill volume. Retailers throw away 40+ billion pounds of food annually, equivalent to 10% of the total food supply at the retail level. This problem is most pronounced in fresh produce, which consistently sees 12% losses. Afresh has been able to demonstrate 25% food waste reduction with initial customers, which at scale could have massive environmental impacts. Additionally, if the Afresh solution can enable retailers to make better margins on fresh food, it should become more available and affordable to consumers.


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Impact Investing & ESG: Combining Strategies to Achieve Greater Impact

By Jessica Droste Yagan and Priya Parrish

Impact investors build their investment strategies with an outcome in mind. They seek to invest in ways that measurably address specific problems in the world, such as increasing access to clean water or creating jobs in a specific neighborhood. We categorize the various ways that impact investors can intentionally create impact through the 5 P Framework. Impact Engine’s strategy focuses on the “Product” P by investing in companies whose products improve education, health, economic empowerment, or environmental sustainability. We believe that investing in product-based impact is one of the strongest ways to create alignment between scaling impact and revenues.

One of the other Ps in the 5 Ps Framework is “Process,” through which an impact investor may very specifically target and facilitate improvements in the management practices of its portfolio, such as reducing carbon or improving employee wellness. To truly be considered impact investing, these strategies should include active involvement with the business through the board of directors, a control investment, or other ways of directly influencing strategic decisions.

Related to “Process” impact investing, but at the passive end of the spectrum, is environmental-social-governance (ESG) investing, which is quickly becoming a ubiquitous strategy for investors who are thorough about managing risks and seeking opportunities to generate alpha. ESG investors understand that companies providing exemplary working conditions or minimizing the environmental impact from operations may both contribute positively to society and also improve financial returns. Typically, they build ESG data into their investment models much like any other financially-relevant data in order to build portfolios focused on these companies.

Although impact investing and ESG investing are different strategies which have developed as different industries, we believe that, at their best, each incorporates the other. A great ESG strategy will take into account the impacts of the products that are being sold. For example, MSCI ESG Fund Ratings include the weighted average of each portfolio company’s percent of revenue generated from goods and services with a positive impact on society and the environment. Likewise, an effective impact investing strategy will take into account that a business’s impacts will go well beyond its product, especially as it scales. Principle 5 of the Operating Principles for Impact Management from the IFC specifically calls out this opportunity.

In line with our goal of continuous improvement, we have recently revisited and formalized our thinking on integrating ESG into our decision-making and portfolio management processes. Materiality is a key driver in how and when we consider ESG factors. Because materiality will evolve over the lifecycle of a company, we accordingly focus on different ESG factors and with different levels of scrutiny as a company matures. Because we manage both early-stage venture capital and later stage private equity strategies, we are in a unique position to see this evolution over time.

In our venture strategy, we have always focused on a few components of ESG in our due diligence and portfolio management. Specifically, we note the diversity of the management team and board of directors as a risk or strength, we aim to ensure that customer security and privacy are addressed from the beginning, and that ethical practices and strong governance are in place. The venture strategy has not focused on the environmental impacts of our companies (outside of their products, if relevant) because we invest in early-stage software companies, and their environmental impact tends to be much less material than other factors.

More recently, we launched a private equity strategy that focuses on more mature companies across multiple business models (i.e. not exclusively software). This strategy also focuses on product-based impact, yet we see an increased need to assess ESG management in middle market companies due to the increased materiality of many factors on multiple stakeholders. For example, middle market companies often employ several hundred employees and have a more complex operational footprint and supply chain. For these companies, mismanaging ESG factors across business operations may offset the positive impact driven by its products, and the financial materiality of mismanagement is also more significant. Whereas the venture team will bring ESG issues up as needed and more informally, the PE team needs to be more formal and comprehensive in its evaluation.

In developing the PE strategy’s approach to ESG, our goal was to create value for our portfolio companies by identifying ESG risks and opportunities during the diligence process and sharing it with management teams. We then evaluate management’s ability and willingness to make these improvements and seek to actively work with them on these initiatives throughout the investment period. We feel this process can be beneficial to the company akin to the traditional private equity “value creation” process. What guides our investment decisions, from an impact perspective, remains a thesis about how the company’s products or services will drive impact along the dimensions of effectiveness, accessibility, and scale, yet we believe our ESG management process helps ensure total net impact of the company is positive.

We recently developed an ESG management tool for our portfolio companies to help achieve our goals, and will be using it and learning from it in the coming months. ESG practitioners have also developed many frameworks for assessment that can serve as valuable resources for impact investors. We incorporated some of the best practices from the ESG industry while making adjustments for our firm’s objectives and focus on product-based impact business strategies:

  • SASB’s materiality map is a useful guide to identify the ESG factors that are most financially material to a business, yet we’ve found it valuable to apply our own additional view of what is material for each portfolio company. We also believe that certain factors, such as Employee Engagement, Diversity & Inclusion, are material to all companies.

  • Sustainalytics, an ESG Ratings provider for public companies, utilizes a two-dimensional framework that measures a company’s exposure to material ESG risks and how well a company is managing those risks. This aligns with our objective of helping companies manage ESG risks, but we added a third dimension — manageability. This helps us avoid businesses with material risks that cannot be managed or have unrealistic expectations of management’s ESG performance.

  • Finally, B Lab’s Impact Assessment is a comprehensive set of questions that helps to assess a company’s policies and practices in relation to workers, community, customers, the environment, and governance. While not all questions are relevant and material to each portfolio company, we’ve found it useful to think through the applicability for each investment and value the inclusion of all stakeholders in their questionnaire.

At Impact Engine, we are committed to continuously improving our process to generate better financial and social outcomes for society, our companies, and our investors. The fields of impact and ESG investing are rapidly changing, and we’re excited to adopt new tools as they emerge and learn from our and others’ experience.


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Insight+Regroup: Why We Invested

By Catherine Lien and Priya Parrish

In the United States, 51% of counties do not have a psychiatrist and 37% do not have a psychologist. Meanwhile, ~20% of the U.S. population suffers from a mental health condition at any single time (Association of American Medical Colleges). With similar rates of mental health illnesses and substance abuse across urban and rural populations, there is a need for mental health care nationwide.

Solution

As a combined company, Insight+Regroup is the largest and most comprehensive telepsychiatry service provider in the U.S., connecting behavioral health providers to patients and eliminating barriers of geography by providing virtual telehealth services. Insight+Regroup has the unique capability of providing services both on an on-demand basis for emergency cases or scheduled basis for more chronic issues. The combined company serves over 250 different facilities across 35 states and employs a provider base with hundreds of clinicians including Psychiatrists, Psychologists, Licensed Clinical Social Workers, and Advance Practice Nurses.

Why We Invested

In December 2019, we invested in InSight+Regroup at it represents a compelling opportunity to (i) improve outcomes for patients with mental/behavioral health issues, (ii) reduce the cost of care for patients with comorbidity (chronic disease + mental or behavioral health condition), and (iii) decrease the negative effects of mental/behavioral health issues such as homelessness and violence. Due to its breadth of telepsychiatry solutions, Insight+Regroup is well-positioned to capitalize on a large and growing market ($40bn global market size, with 25% CAGR since 2014) with favorable industry tailwinds due to rising mental health awareness, increasing government support, and advances in communications technology.

Impact

Research from the Association of American Medical Colleges concludes that “The United States is suffering from a dramatic shortage of psychiatrists and other mental health providers. And the shortfall is particularly dire in rural regions, many urban neighborhoods, and community mental health centers that often treat the most severe mental illnesses”. Insight+Regroup’s platform helps address the shortage and mental health professionals by offering access regardless of location. As of 1H 2019, most of the combined company’s billable patient hours took place in provider shortage areas defined as correctional facilities, critical access hospitals, outpatient/behavioral clinics, and Native American organizations.


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Where to Look for Impact Jobs in 2020

By Elise O’Malley

In 2017, we shared “Looking for Jobs with Impact?” as a response to the growing interest in impact investing and social impact careers. Since then, the impact investing industry has continued to expand, even in the face of COVID-19. Impact investing now takes place through fund managers, family offices, NGOs, foundations, banks, religious organizations, and more. Outside of investing, impact-oriented jobs are available at impact investors’ portfolio companies and other for-profit businesses, particularly as leaders are motivated by COVID-19 to strengthen their corporate sustainability programs.

Below is an updated list of resources that our team has collected over the years, and that we feel are helpful for anyone looking to pursue a career in impact investing or within the larger impact sector.

Impact Investing:

  • The Global Impact Investing Network (GIIN) has an online Career Center that houses international job postings from members of the GIIN Investors’ Council and other industry leaders.

  • Impact Engine is a member of Impact Capital Managers (ICM), a network of 52 private fund managers representing over $11B in capital. ICM’s job board features roles posted by its members, located in the US and Canada.

  • ImpactAlpha is our team’s go-to publication for all impact investing-related news. While the platform requires a paid subscription, its curation of job postings alongside its exclusive content is a cost worth considering.

  • Opportunity Finance, the national association of community development financial institutions (CDFIs), offers an Industry Job Bank showcasing roles in the opportunity finance field.

Social Entrepreneurship:

  • Impact Engine’s job board features current openings across our portfolio companies. All positions entail having a positive impact within at least one of our impact sectors: economic empowerment, education, environmental sustainability, and health.

  • The Aspen Network of Development Entrepreneurs (ANDE), an organization focused on moving forward entrepreneurship in emerging markets, shares job postings from ANDE members and their portfolio companies.

  • NextBillion, which is supported by the University of Michigan’s William Davidson Institute, is a forum for discussions about the ways in which for-profit businesses can address poverty. Its job board includes positions related to supporting social entrepreneurs.

Corporate Social Responsibility:

  • Business for Social Responsibility (BSR), a sustainability consulting nonprofit, has a job board that showcases postings from its 250 member companies.

  • B Corps are for-profit businesses that have completed a rigorous certification process to verify their social and environmental performance, among many other metrics. The B Work page houses open positions available at the 2,500+ certified B Corps across the world.

  • Net Impact’s global network of 400+ chapters brings together the social impact community through its many programs and events. Its extensive job board includes postings from a variety of for-profit and nonprofit impact organizations.

  • Reconsidered offers a curated job board and newsletter highlighting social impact, sustainability and CSR-related roles, both domestic and abroad.

You may also want to consider subscribing to the following newsletters, as they offer the latest trends and initiatives within impact investing and social impact:

  • Impact Engine’s monthly newsletter features original content pieces about impact investing and social entrepreneurship.

  • Mission Throttle, an advisory firm for mission-driven organizations, publishes a newsletter showcasing impact investing and general social impact news.

  • SOCAP’s newsletter shares opportunities and developments within the social capital community.

  • Breaking Good by the Case Foundation is a weekly update on impact investing and social entrepreneurship.

  • We tune into EdSurge (Education), Startup Health (Health), Financial Health Network (Economic Empowerment), and ReFed (Food/Ag) to stay abreast of sector-specific updates.

To broaden your network and connect with like-minded professionals within the impact investing space, we suggest joining the following LinkedIn groups:

For insight into a “day in the life” and more specific steps to take for securing an impact investing role, you can check out “How to Get A Job in the Impact Investing Sector,” crafted by our very own Principal Elizabeth Coston McCluskey. We’d also like to especially thank Elizabeth for vetting and compiling many of the above resources.

Finally, while looking for roles in the impact investing and social impact sector is not easy, we strongly encourage passionate, talented jobseekers to pursue this work. And with more and more companies adding ESG or CSR-related initiatives, don’t forget to look inside your current company for opportunities and/or don’t be afraid to raise your hand to start programs at your firm. Addressing society’s biggest challenges on a daily basis is both rewarding and necessary. Good luck!


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TimeDoc: Why We Invested

By Elizabeth Coston McCluskey and Tasha Seitz

The number of chronically ill Medicare patients is expected to double from 40 million to 80 million by 2030. Insurers are pushing providers to manage their chronically ill populations via lower cost staff and digital health tools. Condition monitoring, care coordination and disease education for patients with multiple chronic conditions is estimated to represent a $15 billion market.

At the same time, many patients want to age in place with convenient, personalized healthcare. However, adopting new care management programs requires change. Healthcare providers need people, processes and tools to transform from episodic and reactive in-person care to continuous and proactive virtual-based care.

Solution

TimeDoc provides a virtual care management platform to Federally Qualified Health Centers (FQHCs) and provider groups with 10+ physicians. Their initial focus is on Medicare patients with chronic conditions that qualify for reimbursement for remote care, and they are piloting a behavioral health integration component for screening.

TimeDoc’s differentiation is that they offer a hybrid solution for virtual care management, meaning they have a SaaS solution that enables the provider’s staff to document the time they spend on working with and for patients and get reimbursed for that time, plus they can supplement the provider’s capabilities with TimeDoc’s own care managers. This makes it easier for providers that are cash-strapped and resource-constrained to launch virtual care programs and gradually transition their staff to take over the management of patients as they have capacity, while getting reimbursed for the work that they do with patients.

Why We Invested

We believe TimeDoc offers a very pragmatic solution with a combined software and services model, making it easy for providers to launch a virtual care program. The company has demonstrated an ability to generate strong revenue traction despite a small sales team and limited investment capital to date. We have also been very impressed by the company’s high customer win rate, patient enrollment and retention metrics.

COVID-19 has changed the landscape for the delivery of healthcare in the near term, if not the foreseeable future. We believe that TimeDoc is well-positioned to help providers increase their virtual and remote patient management practices. Additionally, the company itself is structured well for these uniquely challenging times. The company utilizes an inside sales model, and care managers are already accustomed to working remotely.

Impact

By providing consistent virtual care management for patients and building relationships over time between managers and patients, we believe that TimeDoc will improve outcomes for patients while enabling financially-strapped clinics to receive reimbursement for the time they spend managing patient care outside of office visits. TimeDoc has collected some early impact data from customers on the impact of patients enrolled in its virtual care management programs. One community health center found a 70% improvement in the number of diabetic patients coming in for testing, and a 16% improvement in the number of patients successfully managing their diabetes. Another customer more than doubled the growth in the number of patients coming in for primary care visits and tripled the number of patients completing depression screenings.


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An Antidote to the News: Our Portfolio Steps up to COVID-19

By Elise O’Malley

Our CEO and Managing Partner of Ventures, Jessica Droste Yagan, has frequently said over the years: “working with our entrepreneurs is an antidote to reading the news — it gives me hope that so many great teams are working on solutions to our challenges.” This sentiment feels more relevant than ever, as many of our portfolio companies are adjusting to meet the needs of a world living with COVID-19. Below are some examples of Impact Engine portfolio companies that are using this opportunity to innovate and adapt their impact.

BookNook, a software platform focused on literacy and foundational reading skills for students in grades K-5, has launched a direct-to-parent offering in response to COVID-19. Using at-home tablets or computers, parents can download the BookNook app in order for their children to participate in BookNook’s various comprehension activities. The team is also offering the BookNook Remote license to any school or non-profit that has been closed due to COVID-19, free of charge.

ConsejoSano is a messaging platform that provides healthcare information and support to non-native English speakers. Their service, which was recognized by the California Health Care Foundation, is particularly necessary at this time. Both underserved and culturally diverse communities require urgent assistance in navigating the US healthcare system, and health systems need help providing critical facts and information about COVID-19. ConsejoSano currently offers translations, via text messaging, of CDC and WHO updates in 22 languages. The company also launched OutREACH, which provides free education campaigns to organizations in an effort to combat misinformation surrounding COVID-19.

Fixer, a B Corp focused on training and certifying underserved applicants in the skilled trades, is considered an essential business during this time. In addition to continuing to offer their core service of in-home repairs and projects, the team has developed video consultations; they are currently providing virtual assistance to customers in need of home repairs that they may be able to complete themselves. This allows customers to maintain social distancing while also supporting the continued employment for Fixers, who are full-time W2 employees with benefits.

The effect of COVID-19 on fruit and vegetable production in the US has been devastating. Since the majority of restaurants are closed indefinitely, farmers have been left with a crippling dip in demand, and are forced to throw out the surplus produce. At the same time, the economic effects of COVID-19 have left more Americans food-insecure. To address both crises in tandem, Full Harvest, a portfolio company that partners farmers and food businesses to sell excess produce, has responded by issuing a call-to-action for food banks to connect with its Supply Team.

FutureFuel helps people manage and reduce their student debt. In response to extremely high unemployment in the US, they waived the fees for FutureFuel Cares, which provides an assessment of debtors’ current repayment plan and presents options that can reduce the current payment hurdles. The product can also automatically enroll people into qualifying debt relief programs.

Insight+Regroup is uniquely positioned to address a growing need during the COVID-19 pandemic: remote mental health services for underserved communities. The company works with a range of organizations — employers, insurers, hospitals, and more — to increase access to its network of licensed behavioral health professionals. The team has also created a dedicated page on its website with a comprehensive list of resources, including a teletherapy offering for individuals, Inpathy.

Since its inception in 2017, PadSplit has created almost 800 affordable housing units by enabling homeowners to transition their private homes into multi-unit properties. Most PadSplit members, many of whom work in the restaurant and retail industries, are out of work as a result of COVID-19. To support them, PadSplit is in the process of raising $200,000 in emergency housing assistance funding and has worked with every property owner to waive late fee payments. The company is now offering Teladoc services to all members; if a member is experiencing symptoms, s/he can reach out to a doctor any time of the day, free of charge. Additional resources — from securing childcare to food — are listed on PadSplit’s website.

Sokowatch, a Nairobi-based company that completed our 2014 accelerator program, is a mobile e-commerce platform for informal retailers across Central and East Africa. Its systems offer extensive knowledge of the regions’ distribution networks, enabling the company’s alliance with Safe Hands Kenya. This alliance of Kenyan tech companies mobilizes the distribution of face masks, hand sanitizer, and disinfectants to Kenyans as protection against COVID-19. The deployment of sanitization goods is imperative, as social distancing in Kenya is particularly difficult due to very close living quarters and the need for families to work outside the home.

While the future remains uncertain, we are confident that the social entrepreneurs leading these companies have worked tirelessly and successfully to create positive impact in the face of COVID-19. As always, we are incredibly proud to work with them and we remain committed to supporting them. If you’d like to stay updated on a more frequent basis, you can follow us on Twitter where we share daily posts about portfolio-related news and accomplishments.


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